Warranty

Hansleep backs the line with a lifetime money-back guarantee against manufacturing defects: quilting that separates, seams that fail, fleece that pills abnormally under normal care, topper fill that clumps or collapses prematurely.

The guarantee does not cover damage from hot-water washing, bleach, dry cleaning, or outdoor use — the care rules are short, but they are real. Cold water, gentle cycle, no bleach.

To claim, email rest@han-sleep.com with your order number, a photo of the issue, and a line about how the item was washed. Recent orders are often fastest resolved through the retail partner's own return system, and we will point you the right way if so.